Lesson 11: Videos Introduction to Rescue Missions and Ministry Serving the Homeless & Addicted Lesson 11: Difficult Clients, De-escalation and Communication Skills Lesson 11: Videos How to deal with difficult people (4 min) How to de-escalate someone (8 min) Conflict De-Escalation Techniques (6 min) How to deal with difficult people (3 min) Dealing with Difficult and Annoying People (10 min) Previous Unit Back to Lesson Next Unit
