Lesson 11: Required Readings Introduction to Rescue Missions and Ministry Serving the Homeless & Addicted Lesson 11: Difficult Clients, De-escalation and Communication Skills Lesson 11: Required Readings Called to Serve Chapter 18. Dealing with Difficult ClientsCalled to Serve Chapter 33. Giving Effective InstructionsThe 5 Levels to Communicating More Effectively By J.D. MeierBook Summary: “The Question Behind the Question” by John G. MillerThe Five Communication Styles Previous Lesson Back to Lesson Next Unit
