City Vision Institute

Lesson 11: Difficult Clients, De-escalation and Communication Skills

Introduction to Rescue Missions and Ministry Serving the Homeless & Addicted Lesson 11: Difficult Clients, De-escalation and Communication Skills

Lesson Outcomes

After completing this lesson, you will be able to:

  • Describe various skills to respond to and de-escalate difficult people.
  • Describe effective ways to give instructions that empower your clients.
Lesson Content
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City Vision Institute

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